Your roof is the primary shield for your home, protecting everything—and everyone—inside. When it’s time for a repair or a full replacement, choosing the right contractor is one of the most important decisions you’ll make as a homeowner. A great roofer ensures quality work and gives you peace of mind, while the wrong one can lead to costly repairs and endless frustration.
To make a confident choice, you need to ask the right questions. This guide provides a comprehensive list of what every homeowner should ask before signing a contract. Knowing the answers will help you find a reliable professional who can get the job done right.
Foundational Questions: Licensing, Insurance, and Business Stability
Before you even discuss the details of your roof, you need to verify the contractor’s legitimacy and stability. These questions are non-negotiable and protect you from liability and scams.
Are you licensed and insured in my area? 
This is the most critical question. A professional contractor must carry two main types of insurance:
- General Liability Insurance: This protects your property in case of damage caused by the roofing crew.
- Workers’ Compensation Insurance: This covers the contractor’s employees if they are injured on your property. Without it, you could be held liable for their medical expenses.
Always ask for a copy of their insurance certificates and verify that they are current. A reputable company will provide this without hesitation.
How long has your company been in business?
Longevity often indicates stability and a history of satisfied customers. A company that has been serving the community for many years, like Acord Roofing, with over 15 years in the Kansas City area, has a proven track record. While newer companies can do good work, an established presence suggests they will be around to honor their warranties.
Can you provide references from previous customers?
Speaking with past clients is a great way to gauge a contractor’s performance. Ask for a list of recent projects, preferably in your neighborhood or with a roof type similar to yours. A confident contractor will be happy to share references. You can also check online reviews, but speaking directly to a homeowner offers unfiltered insight.
Project-Specific Questions: The Nitty-Gritty Details
Once you’ve confirmed the contractor is legitimate, it’s time to dive into the specifics of your project. The answers will help you compare bids and understand exactly what you are paying for.
Who will be performing the work?
Will the company use its own trained employees or subcontract the job to another crew? A company that uses its own team generally has more control over quality and timelines. If they use subcontractors, ask if those crews are also fully insured and how the primary contractor oversees their work.
What specific materials do you recommend for my roof?
A good roofer won’t just give you a single option. They should explain the pros and cons of different materials (like asphalt shingles, metal, or tile) based on your home’s style, your budget, and the local climate. Ask them why they recommend a particular brand or type and what warranties the material manufacturer provides.
Will you provide a detailed written estimate or contract?
Never proceed with a verbal agreement. A professional contract should be detailed and include:
- A full scope of the work to be done.
- The specific materials to be used, including brand and color.
- An estimated start and completion date.
- A clear payment schedule.
- Details on labor and material warranties.
- Procedures for handling unexpected repairs or changes.
Review the contract carefully before signing. Be wary of any contractor who pressures you to sign immediately or offers a deal that is only good “today.”
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Logistics and Warranty Questions
These final questions cover the practical aspects of the roofing process and what happens after the job is done.
What is the timeline for the project?
Ask for an estimated start and finish date. While weather can cause delays, an experienced contractor should be able to provide a realistic timeframe. Also, ask about their process for communicating delays. Will they call you? Send a text? Knowing this sets clear expectations.
How will you protect my property during the project?
A roofing project can be messy. Ask what measures the crew will take to protect your landscaping, siding, windows, and driveway from falling debris. A professional team will use tarps to cover your property and have a plan for daily cleanup. Also, ask how they will dispose of the old roofing materials.
What kind of workmanship warranty do you offer?
There are two types of warranties: the manufacturer’s warranty on materials and the contractor’s warranty on their labor or workmanship. The workmanship warranty is crucial, as it covers installation errors. Ask how long it lasts and what it covers. A strong warranty is a sign that the contractor stands behind their work.
What happens if I have a problem with my roof later?
Find out what the process is for follow-up service. If you notice a leak a year from now, who do you call? A reliable local company like Acord Roofing will have a dedicated process for addressing warranty claims and ensuring your long-term satisfaction.
Choose a Contractor You Can Trust
Hiring a roofing contractor is a major investment. By asking these questions, you can vet potential companies thoroughly and make an informed decision. You’re not just buying a new roof; you’re investing in your home’s safety and your own peace of mind.
At Acord Roofing, we welcome your questions. We are proud of our reputation for quality, transparency, and outstanding customer service in the Kansas City area. We are fully licensed, insured, and committed to providing detailed contracts and standing behind our work.